Shipping Policy
Processing Time
All Bee2Gee Hair Co. products are handcrafted by skilled stylists. Please allow 3-5 business days for processing before shipment.
Shipping Methods
- Standard Shipping: 7-15 business days after processing
- Expedited Shipping: 5-8 business days after processing (DHL)
Shipping Rates
Shipping rates are calculated at checkout based on destination and selected shipping method.
International Shipping
We ship worldwide! International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs processing.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please ensure your contact information is accurate at checkout.
Important Notes
- Please ensure your shipping address is correct before placing your order.
- Orders cannot be modified or cancelled once placed, as they are processed immediately for handcrafting.
Return & Exchange Policy
All Sales Are Final
Due to the hygienic nature of hair products, all sales are final. We do not offer refunds.
Exchanges
We understand that sometimes things aren't perfect. Exchanges may be considered under the following conditions:
- The product must be in its original, unopened packaging
- The product must not have been worn, brushed out, cut, colored, or bleached
- The product must not have been altered in any way
- Exchange requests must be initiated within 48 hours of receiving your order
- Shipping costs for returning and reshipping are the responsibility of the customer
How to Request an Exchange
Email [email protected] within 48 hours of receiving your order with:
- Subject line: "Exchange Request: [Your Order Number]"
- A copy of your invoice
- Photos of the unused product in its original packaging
Defective Products
If you receive a defective or incorrect product, please contact us immediately at [email protected]. We will work with you to resolve the situation promptly.
Please Note
- Clearance items are final sale and not eligible for exchanges
- Delivery fees paid during the original transaction are non-refundable
- We are unable to offer cash refunds due to the sanitary nature of our products
Frequently Asked Questions
How long does shipping take?
Each piece is handcrafted by skilled stylists. Allow 3-5 business days for processing, then 7-15 business days for standard shipping or 5-8 business days for expedited shipping.
Why does it take so long?
Our products are not mass-produced. Each wig and ponytail is carefully handcrafted by skilled stylists with attention to detail. This ensures premium quality — every piece is made with care.
Are the wigs glueless?
Yes! Our headband wigs and U-part wigs are designed to be glueless and easy to wear. Perfect for beginners and everyday use.
What sizes are available?
Our wigs are designed to fit standard head sizes. If you have specific sizing needs, please contact us at [email protected] before ordering.
Can I style or dye the wigs?
We recommend styling as desired, but please note that once a product has been cut, colored, bleached, or altered in any way, it is no longer eligible for exchange.
Do you ship internationally?
Yes! We ship worldwide. International orders may be subject to customs duties, which are the responsibility of the customer.
How do I care for my wig?
We recommend gentle handling, using our Hydrating Hair Mist for daily moisture, and storing your wig on a wig stand when not in use.
What forms of payment do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout.
Can I cancel my order?
Unfortunately, once an order is placed, it cannot be cancelled as it is immediately sent to our stylists for handcrafting.
How do I contact customer service?
Email us at [email protected] and we'll get back to you within 24-48 hours.